ISSN: 1304-7191 | E-ISSN: 1304-7205
Exploring multilingual reviews for aspect-based sentiment analysis using Lexicon and BERT
1University Institute of Information Technology, PMAS Arid Agriculture University, Rawalpindi, 46300, Pakistan
Sigma J Eng Nat Sci 2024; 42(5): 1469-1479 DOI: 10.14744/sigma.2024.00113
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Abstract

Microblogs and social media sites have gained a central place and people use these platforms to express their opinions, sentiments, and thoughts about products, news, events, blogs, etc. Sentiment analysis is the process of exploring opinions and sentiments in user reviews and tweets. This area is still in its early developmental phase and requires imperative improvements on various issues. One of the main issues is multilingual tweets and reviews. Earlier sentiment analysis techniques only classified the text of a specific language, i.e., English, Turkish, etc. The accuracy of these techniques decreases in the presence of multilingual text. Existing methods are domain oriented. Using BERT and a lexicon, we propose a method for sorting out multilingual text and improving the polarity calculation of reviews. Experimental results reveal that our proposed technique achieved 90.14% accuracy and outperformed existing aspect-based sentiment analysis techniques.