TY - JOUR TI - Evaluation of Service Quality Criteria for a Private Medical Center by Using Servqual and Dematel Methods AU - GÜL, M. AU - GÜNERİ, A.F. AU - DERİN, B. JO - Sigma Journal of Engineering and Natural Sciences PY - 2014 VL - 32 SP - 240 EP - 253 DO - ER -